Shipping policy

To celebrate the Black Friday Shopping Festival, PEACEBIRD is offering special shipping support during the promotional period.

Enjoy FREE Standard Shipping on orders with a Paid Amount of $150 or more!


Region Free Shipping Threshold Economical Shipping Standard Shipping Express Shipping
USA $150.00 - $15.00 (5-10 Working Days)
 $30.00 (3-6 Working Days)
Hong Kong, Macau, Taiwan Free (2-5 Working Days) - - -
Japan $150.00 - $15.00 (5-10 Working Days) $30.00 (4-7 Working Days)
South Korea $150.00 - $15.00 (5-10 Working Days) $30.00 (4-7 Working Days)
Southeast Asia (Singapore) $150.00 - $15.00 (5-10 Working Days) $30.00 (4-7 Working Days)
Southeast Asia (Thailand, Malaysia, Indonesia, Philippines) $150.00 - $15.00 (6-12 Working Days) $30.00 (3-6 Working Days)
Southeast Asia (Vietnam, Laos) $150.00 - $15.00 (6-12 Working Days) $30.00 (3-6 Working Days)
Oceania (Australia) $150.00 - $15.00 (6-12 Working Days) $30.00 (3-6 Working Days)
Oceania (New Zealand) $150.00 - $15.00 (6-12 Working Days) $30.00 (3-6 Working Days)
North America (Canada, Mexico) $150.00 - $15.00 (8-15 Working Days) $30.00 (4-7 Working Days)
Europe (Germany, Italy, France, UK, Spain, Austria, Belgium, Denmark, Ireland, Netherlands, Sweden, Hungary, Portugal) $150.00 - $15.00 (4-8 Working Days) $30.00 (3-6 Working Days; Duty Paid)

Notes

  • Free standard shipping is available on orders that meet the minimum purchase requirement in eligible regions. Please refer to the shipping rates and thresholds listed above.

     

REMINDERS

Please take a moment to review the following important shipping reminders before placing your order.

Shipping Address

Please note that we are unable to deliver to PO Boxes or APO/FPO addresses. Please provide a valid physical street address when placing your order to avoid shipping delays or delivery issues.
Please double-check your shipping information, including your full name, complete address, postal code, phone number, and email address, to help ensure smooth delivery.

Additional Information Required for Certain Destinations

For certain destinations, including Taiwan, Indonesia, and South Korea, local customs or delivery requirements may require additional recipient information, such as your full legal name and government-issued ID number, to ensure successful customs clearance and delivery.
If additional information is required for your order, our Customer Support team will contact you by email. Please keep an eye on your inbox (including your spam or junk folder) and respond promptly to avoid potential shipping delays.

Customs Duties & Taxes

Customs duties, taxes, and import fees may vary by destination and are subject to local customs regulations. If your package incurs any customs charges, please contact our Customer Support Team for assistance.

Rural & Remote Areas

For deliveries to rural or remote areas, your package may need to be collected from a local post office, depending on the carrier's delivery arrangements. Please allow an additional 1–2 business days for delivery to these areas. Thank you for your understanding.

Delivery Without Signature & Package Security

Please note that in certain countries and regions, standard shipping may not include a signature-on-delivery service. In these cases, the local delivery driver may leave your package at the entrance of your delivery address without obtaining a signature.
If you are unable to retrieve your package promptly after delivery, it may be at risk of loss or theft.
To help protect your delivery, we strongly recommend adding Seel Worry-Free Purchase Protection at checkout. If your package is lost or stolen and meets the applicable coverage requirements, you may be eligible to submit a claim through Seel for compensation, subject to its terms and conditions.

Changes to Shipping Address

Once an order has been shipped, PEACEBIRD may no longer be able to modify the delivery address directly. If you need to request an address change or delivery redirect, please contact the local carrier. Such requests are subject to the carrier's policies and approval.

Delivery Delays

If your package has not arrived within the estimated delivery timeframe, please contact our Customer Support Team for assistance.
Please note that all delivery timeframes shown above are estimates calculated in business days and exclude weekends and public holidays.

Contact Us

If you have any questions about shipping, please contact our Customer Support Team at support@peacebird.com.