Not shipped: you can email support@peacebird.com to cancel your order (cancel parts of your order is acceptable) or make changes to the size of your items (only accepting for changing to a different size of the same item)
After shipped: You cannot change or cancel your order after it's been dispatched. If you insist in cancelling, you must email to support@peacebird.com as soon as possible. No matter your order/orders has/have been cancelled successfully, you will be responsible for the return fee.  

You can track it by clicking on the following link: https://shop.peacebird.com/pages/track-your-order

If you are asked to pay the tax by the customs, please email support@peacebird.com for further instructions.

In some cases, your order is split into several packages. You can check the delivery record on the order page, find the tracking number of the package that has not been signed in, and use the following link to track the package. https://shop.peacebird.com/pages/track-your-order. Or your goods are missing due to errors in delivery, you can contact our support@peacebird.com email to inform our customer service partners to arrange replacement of the missing goods.

After registering as a member on our website, please carefully check your personal information (e.g., delivery address, phone number, email address) on the page of check-out in case of delaying your order.

Once you have registered as a member of our website and placed an order, you will receive a confirmation email. If you don’t receive it, please check if there is an order number on your check-out page, if your email address is correct, or if the money in your bank account have been successfully deducted. If you still have problems of receiving the confirmation email, please email support@peacebird.com

If you receive an incorrect item, please email support@peacebird.com For quality issues, please refer to the refund policy

Before Shipped: Please contact support@peacebird.com. But you can only exchange it to a same item in different size or color. After Shipped: Please contact support@peacebird.com for further instructions.

We will ship your order as soon as possible. It will usually take 14-16 days. But due to uncontrolled risks such as COVID-19, your order might be delayed. 

You can get free shipping if you pay more than $69. Subscribe our newsletter to get exclusive discounts and the latest sale information.

We are very sorry that it could not be delivered to your country, please cancel your order according to our Cancellation Policy. Our Customer Service Team will make you a full refund after we got your cancellation request. Thanks for your support.

We have a transit warehouse in Dongguan, China. In some cases, your order needs to be sent to the transit warehouse for processing first.The overseas tracking number will be updated for you through your email.

If your order status show "it's been delievered", this could be:
 1. It is delivered to the transit warehouse in China. A new tracking number will be updated and sent to your email address.
 2. Signed by others: in this case, you need to confirm if anyone else signed the parcel for you. If not, please contact our support@peacebird.com.
 3. Lost package: in this case, you need to provide us with the lost package certificate of the local logistics provider. Our after-sale customer service team will make further progress for you.

Please contact support@peacebird.com within 14 days if you have any problems or concerns (e.g., the reason for return). Please provide us with photos if we have quality problems. Please clarify your order number in your email and make sure you have read our refund policy before sending us an email.

Based on where you are living and what items you will need to ship, the delivery time will change accordingly (please send the returned goods within 14 days after receiving the goods). You can choose your own logistics carrier. Please provide your tracking number to support@peacebird.com email

If the goods are returned due to quality problems, we will be responsible for the return fee; If the goods are returned for other reasons, you will be responsible for the return fee (see the refund policy for quality problems). According to where you are living and what iems you will need to return, the shipping fee can be varied depend on which carrier you choose. 

You will get the full refund after we got your parcels in 5-10 business days. The refund will be issued to the original payment method.

You need to fill in the discount code on the shopping cart checkout page to use it. Subscribe to our newsletter for exclusive discounts and the latest offers.

1. Please try to refresh the page.
 2. Some codes need to be used in a limited time period or in a limited use times. Note: the code may have expired.
3. It is possible that your code is only used for selected goods Subscribe to our newsletter for exclusive discounts and the latest offers.

Please refer to the arrival time shown on the details page.

Please find the co branded models in WHAT TO WEAR→INSPIRATION on the navigation bar. If not, you can subscribe to our account and we will inform you as soon as the Co branded goods arrives.

Please follow us @peacebird_official on Instagram for new stock.

You can refer to the following general size chart. If you still can't decide the correctsize, please send your height, weight and product link tosupport@peacebird.com, our customer service will reply you within 12-24 hours.

You can follow us @peacebird_official on instagram to get the new arrivals and our latest activities

Yes. but due to factors such as lighting and display, there may be slight differences between the picture and the actual color of the product, and the color shall be subject to the goods received

Yes. You can intuitively understand our products through the commodity pictures.

Peacebird advocates green environmental protection and sustainable development. The pre-sale policy can help us reduce unnecessary inventory waste. Thank you very much for your support and patience.