Refund policy


Peacebird Return & Exchange Policy
At Peacebird, weโ€™re committed to ensuring your shopping experience is exceptional. Our updated return and exchange policy, offers enhanced benefits for customers who opt for our Worry-Free Shopping Package at checkout. Below, we outline the process for both customers with and without the package.

General Return Guidelines
We accept returns within 7 days of receipt for items in new, unworn condition with original tags and packaging. The shipping fee isย non-refundable. All after-sales requests must be initiated through https://resolve.seel.com/ The process and benefits depend on whether you purchased the Worry-Free Shopping Package at checkout.ย 

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@peacebird.com with photos of the issue, regardless of whether you purchased the Worry-Free Shopping Package. Weโ€™ll promptly evaluate your case and provide a solution to ensure your rights are protected, which may include a free return shipping label and your choice of a replacement or full refund, covering any shipping costs incurred.

Return Conditions
  • All returned orders will incur a 20% custom feeย on the total price of the returned goods (including customs duties).
  • Items must be unworn, unwashed, in original condition, with tags and packaging intact.
  • Weโ€™ll inspect returned items before issuing a refund or exchange.

Refunds
Approved refunds are issued to your original payment method within 5-7 business days after we receive and inspect the returned items. Bank or credit card providers may take additional time to process.

Order Cancellations
To cancel an order, email support@peacebird.com within 8 hours of placing it. Cancellations before shipment incur no fees.

Exchange
Weโ€™re committed to ensuring your satisfaction with every Peacebird purchase. We accept exchanges within 7 days of receipt for items in new, unworn condition with original tags and packaging intact. A $20 handling fee (including customs duties) will be applied per exchange, regardless of whether you purchased the Worry-Free Shopping Package.

What is Seel Worry-Free Purchase?
Seel Worry-Free Purchase is a comprehensive protection service that gives you peace of mind when shopping with us. We offer multiple protection options that you can add to your order for enhanced coverage and convenience.

If you purchase Seel Worry-Free Purchase, Seel will cover your return shipping cost should you decide to return an item.

Delivery and Return Protections

For customers with the Worry-Free Purchase, we ensure peace of mind for delays (over 30 days for domestic/international orders; $5 compensation), loss (over 60 days; full refund), porch piracy (non-signed delivery; full refund), or damage (unusable items; full refund). Approved returns within 7 days (U.S. addresses) include free return shipping labels.ย Contact support@peacebird.com and file claims at https://resolve.seel.com/ย for prompt resolution.


How to Return for Free with Seel Worry-Free Purchase?
If youโ€™ve purchased Seel Worry-Free Purchase, you can start your return request via theย link in your policy confirmation email or directly at resolve.seel.com.๏ผˆUS Orders Only๏ผ‰
For a step-by-step guide, see this article:
๐Ÿ‘‰ How to file a return claim

What if I didnโ€™t purchase Seel Worry-Free Purchase?
You can still request a return or exchange at resolve.seel.com by following the sameย process.
However, please note that return shipping costs may not be covered and could be yourย responsibility. Refer to the article above for more information.

RETURN OR EXCHANGE ORDER


1.How to Submit a Return Request
1.Visit resolve.seel.com to start your return or exchange request
2.Upload required materials,select your preferred return or exchange method,and confirm all details
3.Wait for brand review
4.Once approved,ship back the item and wait for the brand to complete the return or exchange

Step-by-step Guide:
  • If you purchased Seel protection,you can initiate your return via the email from Seel or directly at resolve.seel.com by entering your order details
  • Once logged in,click [Start a return or exchange]
  • Select the item(s) to return, choose the return reason,and upload photos if needed
  • Choose your preferred return method
    • If you opt for an exchange,you can directly select the replacement item and proceed
  • Confirm the information and click Submit
    • If you choose a refund for original payment or store credit,youสผll be taken directly to the confirmation page to submit
  • After submission, your request status will be Under Review
    • You will receive an RMA number, which can be shared with the brand for reference
  • Once your request is approved, please ship the item back
    • If a prepaid shipping label is available, you can download it from the confirmationpage
  • After shipping,please wait for the brand toprocess the return or exchange
Please note that Return Assurance does not cover the return shipping fee. This amount will be deducted from your refund.

Contact Us
For return-related inquiries, visit https://resolve.seel.com/shop.peacebird.com or email support@peacebird.com. Weโ€™re here to ensure your Peacebird experience is seamless!

Final Interpretation
Peacebird reserves the right of final interpretation for all return and exchange policies.

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